Please take a few moments to read the following as this may address any queries that you may have.
BY TELEPHONE AND POST
Telephone us on 0844 740 0615. We will check availability
and hold a provisional booking for you for up to five days (holidays more than 84 days ahead) pending receipt of
the completed booking form with deposits and insurance premium. You are
also book over the telephone and pay by credit or debit card.
IN PERSON
Call into our Head Office at 8 Honeybourne Way, Orpington, Kent. BR5 1EZ and make your booking in person.
WITH E-Mail
We will do the checking and complete the booking form for you.
VIA THE INTERNET
Visit the website on www.coachholidaytravel.co.uk
When booking a Crusader Holiday a deposit of £50 plus the insurance premium per person is required on all holidays. If the booking is within twelve weeks of travel, we will require the full holiday cost .
If you are booking an Air Holiday the deposit is £100 per person and the balance is due 3 months before departure.
Yes. When you book with Crusader Holidays you have the added reassurance that we belong to a travel protection scheme called Bonded Coach Holidays. The scheme is approved by the Department of Trade and
Industry and guarantees that in the unlikely event that we cannot fulfil your booking you will get a
complete refund, and if necessary provide for your return to the UK so that you would not be stranded abroad.
For more information please visit www.bondedcoachholidays.co.uk
Yes, requests for particular coach seats can be made on most coach
holidays at the time of booking, and you will be told when you book. We
cannot accept bookings which are conditional on the provision of specific
seats. We will do everything possible to conform to the seating plans
shown and to provide the seat numbers booked by customers; however,
this may not always be possible. On occasions it may be necessary for us
to reallocate seats, in which instance all customers will be notified. We do
not allocate specific seats on coaches operating feeder services between
your joining point and the main interchange point. A seating plan is held for
each holiday and passengers can choose their seat. Bookings by post are
allocated the seats available nearest the front of the coach unless
otherwise requested. These seats are kept throughout the holiday except
on feeder coaches. Please note that occasionally we use coaches with a
different seat plan and the seat position may alter. Please note that in front
of seats 1, 2, 3, 4, 27, 28, there is a modesty board as the entrance/exit
steps are located there and as a consequence there may be a slight
reduction in leg room. Occasionally, it may be necessary to relocate single
seats but clients will be advised in this eventuality.
Like most large companies, we operate a network of feeder services linked
to interchange points. Your most convenient joining point for a particular
holiday can be found by referring to the Departure Code in the price panel
of your holiday and in the detailed Joining Arrangements which appear on
pages 4 and 5 of this brochure. Please note that these times are only
estimated times and you MUST refer to your travel documents for the
precise departure times. Some holidays and feeder journeys are operated
by vehicles other than those owned by Crusader Holidays and the
specification may be slightly different from that detailed. Please note: We
regret that, due to time constraints, we are unable to pick up or drop off at
any place other than those published on pages 4 and 5. No changes of
joining point may be made less than 14 days before your holiday
departure.
Your suitcase should weigh no more than 18 kilograms (or 39 pounds) and
should be kept to a medium-sized one. Should you choose to utilise one
suitcase between two persons then the maximum weight should again be
no more that 18 kilograms. We reserve the right to impose charges for
excess baggage weight. Health and Safety regulations may prevent
suitcases weighing in excess of this from being lifted onto the coach. A
small hold-all may also be taken on board the coach. You MUST affix to
your luggage the Crusader Holidays luggage label provided with your travel
documents to assist us with your luggage transfers. On overnight hotel
stops, ALL luggage must be removed from the coach for security reasons.
From time to time aircraft luggage regulations may vary.
Accommodation throughout the UK, Europe and Eire varies and our range of hotels includes everything from 5 star establishments to homely, family-run hotels. We go to great lengths to ensure that your holiday accommodation will be of an acceptable standard and every effort will be made to provide the kind of room you have booked although this can not always be guaranteed.
Any items of lost property found on our coaches will be handed into our office as soon possible. It is then available for collection. We cannot, however, accept responsibility for any items of lost property left on our holiday coaches.
Much of the photographic material used in this brochure has been supplied
by various British and European Tourist Boards and we thank them for their
assistance. Some of the pictures are used to express the atmosphere of a
particular destination or to inform of local attractions that are available and
it should not be implied that any particular holiday itinerary includes places
or attractions featured in photographic material on any brochure page. All
images are protected under copyright by their respective owners.
We would like to thank the companies and customers who provided
images for use in the brochure:
Although every effort has been made to ensure the accuracy of the
information in our brochure and on our website we cannot accept
responsibility for any errors or omissions.
|
